Can I make changes to my order after it is submitted?
We cannot edit an order or shipping address after the order is submitted. You may cancel the order before it has been processed (usually within 60 minutes) and replace the order with the correct information. If your item has shipped and you need an address correction, you may utilize carrier provided services like UPS MyChoice or FedEx Delivery Manager to update your address or make delivery arrangements directly through the carrier.
How long do I have to cancel an order?
You may cancel your order any time before the order has been processed (usually within 60 minutes) in your MyAccount page by clicking the Cancel Order button. After the order has been processed, the Cancel Order button will be removed, and we cannot cancel the order. You may submit a cancellation request via your MyAccount page after the order has been processed using the Request Cancellation button, however please be aware that these are not guaranteed.
What if I need more information on a product?
Our product information is provided by our suppliers and is complete to the best of our knowledge. If more information is needed, please submit your questions via the Q & A section of the product page.
Does Skotor Living accept returns?
You can set up a return for most new and unused products within 30 days of its delivery. For more details, please review our Standard Return Policy.
When will my order ship?
In general, your item should ship within 1-2 business days and should be delivered to you within 6 business days of your order. Please know this timeframe does not apply to Oversized items, custom made items, and others as indicated on the product page.
Why is my tracking not showing updates?
Please allow 24-48 hours from your shipping confirmation email for the tracking information to update. Please be aware that USPS tracking may not show tracking updates until the item has been delivered.